Bestelländerung

im

Self-Service

Glücklichere

Kunden,

weniger

Support,

höhere

Profitabilität.

Happy

customers

through

self-service

order

editing.

Built

to

boost

your

profitability.

Smart

self-service

order

editing.

Built

to

boost

your

profitability.

Self-service

order

editing

-

built

to

boost

your

profitability

Turn

self-service

order

editing

into

upsell

revenue

Drastisch reduzierter Supportaufwand und Retouren dank Self-Service Order Editing und Adresskorrektur - und dabei der ideale Zeitpunkt für Upsells.

Demo buchen

Increase your upsell revenue while reducing manual support needs and returns

Self-service

Customer Support

Empower your customers to edit their orders after checkout

Replace your support workload with a seamless self-service solution your customers will actually love. Fully integrated and flexible - giving you full control over how your customers can edit their orders.

Upsells

Personalization

Increase every customers order value

Make it incredibly easy for your already converted customers to add more products - the perfect moment for upselling. Keep it simple or play with discounts, promos, and more.

Eliminate 90% of your order-related support requests

"I need to change my shipping address" Solved forever
"I ordered the wrong size, can you update my order?" Solved forever
"I forgot to apply my discount code" Solved forever
"I want to add another product to my order" Solved forever
... and many more

"I need to change my shipping address"

Solved forever

"I ordered the wrong size, can you update my order?"

Solved forever

"I forgot to apply my discount code to the order"

Solved forever

"I want to add another product to my order"

Solved forever

"I made a mistake, can you correct my order?"

Solved forever

... and many more

Easy setup in three steps - done.

1.Choose when and what edits can be made

From address and cart changes to forgotten discount codes - you control what’s editable and for how long.

2.Connect your store, warehouse, ERP, shipping solution, 3PL provider and more

We sync changes across all systems and coordinate with your logistics to delay processing of each order until its editing window closes.

3.Include the self-service link in your communication

Include the self-service order editing link in your order confirmation email, customer support solution & more.

Conversion

Customer success

Onboarding

Battle-tested onboarding features to optimize conversion and activation.

See it in action

Support

Self-service

Customer portal

Reduce manual support effort with a self-service customer portal.

See it in action

Usability

Accessibility helpers

No barriers, no extra work - make your product accessible without the hassle.

See it in action

Quick Answers

How does it work with my inhouse fulfillment or 3PL provider?

On the surface it's pretty straightforward: We connect with your (or your provider’s) fulfillment system, hold each order until the editing window closes, then release the final version for shipping.
‍
The best part: We don't just handle all the complexity, but also the implementation and communication with your team or provider - no extra effort for you.

Can I limit what types of edits customers can make?

Yes, absolutely. You can activate only the options you want (e.g. address changes but not product swaps), and adjust everything to your preferences.

How long can my customers make changes?

You define the editing window - from a few minutes to several hours - fully flexible to your needs, with advanced options like respecting cut-off times etc.

I already have an AI chatbot, why self-service?

We see the same pattern among our customers: most prefer to fix their order themselves in just a few clicks instead of “talking” to a bot.

What about my warehouse management software, ERP etc.?

Shoplogin integrates with 400+ systems - including WMS, ERP, shipping, and support tools - so everything stays in sync automatically.

Curious about something?

Our friendly team is here for you anytime.