Plug & Play. Instant ROI.

100% ROI Guarantee

Finally:

Self-Service

Order Edits

Happier

customers,

less

support,

boosted

profitability.

Happy

customers

through

self-service

order

editing.

Built

to

boost

your

profitability.

Smart

self-service

order

editing.

Built

to

boost

your

profitability.

Self-service

order

editing

-

built

to

boost

your

profitability

Turn

self-service

order

editing

into

upsell

revenue

Eliminate manual support with self-service order edits and address corrections - while unlocking the perfect moment for upsells.

Schedule a demo

Self-service

Customer Support

Self-service cart edits, address fixes & everything else.

Replace your support workload with a seamless self-service solution your customers will actually love. Fully integrated and flexible - giving you full control over how your customers can edit their orders after checkout.

Upsells

Personalization

Enables upsells at the perfect moment.

Increase revenue directly inside the existing order, even after the customer leaves the shop. Triggered by real customer intent and automated email flows.

Eliminate 90% of order-related support tickets.

"I need to change my shipping address" Solved forever
"I ordered the wrong size, can you update my order?" Solved forever
"I forgot to apply my discount code" Solved forever
"I want to add another product to my order" Solved forever
... and many more

"I need to change my shipping address"

Solved forever

"I ordered the wrong size, can you update my order?"

Solved forever

"I forgot to add something, can you please add this to my order?"

Solved forever

"I made a mistake in my order, can you correct this for me?"

Solved forever

... and many,many more

Solved forever

Plug-and-play. Works.

Scalable processes without manual intervention.

1.Choose when and what edits can be made

From address and cart changes to forgotten discount codes - you control what’s editable and for how long.

2.Connect your store, warehouse, ERP, WMS, shipping solution, 3PL provider and more

We sync changes across all systems and coordinate with your logistics to enable order editing of each order until its editing window closes.

3.Upgrade to self-service in your communication

Include the self-service link in your order confirmation emails, customer support solution and everywhere else.

Conversion

Customer success

Onboarding

Battle-tested onboarding features to optimize conversion and activation.

See it in action

Support

Self-service

Customer portal

Reduce manual support effort with a self-service customer portal.

See it in action

Usability

Accessibility helpers

No barriers, no extra work - make your product accessible without the hassle.

See it in action

Self-service instead of ticket chaos.

Happier customers, less support, boosted profitability.

↓Massively reduced need for support

The new standard: 90%+ fewer order-related support tickets.

↑Less returns and shipping issues

Through self-service corrections and adjustments. Simple and convenient.

↑Higher cart value through smart upsells

Contextual upsells at the right moment. It just works.

↑Noticeably happier customers

Measurable results with real impact. Customers simply love self-service.

Conversion

Customer success

Onboarding

Battle-tested onboarding features to optimize conversion and activation.

See it in action

Support

Self-service

Customer portal

Reduce manual support effort with a self-service customer portal.

See it in action

Usability

Accessibility helpers

No barriers, no extra work - make your product accessible without the hassle.

See it in action

Real-world questions.

How does it work with my inhouse fulfillment or 3PL provider?

On the surface it's pretty straightforward: We connect with your (or your provider’s) fulfillment system, hold each order until the editing window closes, then release the final version for shipping.
‍
The best part: We don't just handle all the complexity, but also the implementation and communication with your team or provider - no extra effort for you.

Can I limit what types of edits customers can make?

Yes, absolutely. You can activate only the options you want (e.g. address changes but not product swaps), and adjust everything to your preferences.

How long can my customers make changes to their order?

You define the editing window - from a few minutes to several hours - fully flexible to your needs, with advanced options like respecting cut-off times etc.

I already have an AI chatbot, why self-service?

We see the same pattern across all our customers: the majority of users prefer to edit their order themselves in just a few clicks rather than “talk” to a bot.

What about my warehouse software, ERP etc.?

Shoplogin integrates directly with 400+ systems - including WMS, ERP, shipping, and support tools - so everything stays in sync automatically.